Returns and Refunds Policy

Goods not required/ cancelled

You have the right to cancel any item within 14 days of receipt if you decide that you no longer require the item or the item is not suitable for your needs. You will need to email us at This email address is being protected from spambots. You need JavaScript enabled to view it. to gain authorisation for a refund to be made.

You will need to return the item/s to us in an unused condition and with its original packaging to receive a full refund. The Return Postage is to be paid by the customer.

Goods damaged in transit

If the goods delivered has been damaged in transit you can return the goods within 7 days of receipt for replacement or a full refund. Any damages or shortages on a delivery must be reported WITHIN 48 HOURS OF DELIVERY by TELEPHONE, no claims will be entertained after this time. Orders received after 4pm on a Friday can be reported by 12pm Monday. Any parcel received damaged must be signed for as 'damaged' with the courier or we cannot accept a courier fault claim.

Goods are defective

You have the right to return faulty goods for replacement or a full refund including postage.

Goods incorrect

If we send you any incorrect items immediately send the goods back to us and we will refund your credit / debit card and your postage.

Goods returned for any reason must be accompanied with all relevent documentation and reason for return.

Contact information:

CCS Caravan Camping Supplies
18/19 Carlton Terrace
Troedyrhiw
Merthyr Tydfil
CF48 4EP